Clients and team
Client feedback
Clients click the thing they mean and type a note; it lands against the right page.
Feedback replaces the email that says the button under the third section looks wrong. Your client clicks the actual element, types a note, and it arrives in your dashboard attached to that page and that spot.
Turning it on
On the site's Feedback tab, enable it. The switch governs everything: with it off, nobody sees the overlay, including people who already had access.
Nothing appears for ordinary visitors. The overlay only loads for someone holding a review session, and the site serves no extra JavaScript to anyone else.
Two ways to give someone access
A review link puts you or a teammate into review mode on the site for 12 hours. Use it to check something yourself. When it expires the overlay disappears — that is expected, not a fault.
Granting a WordPress user is the durable option. Pick the person from the site's own user list on the Feedback tab and press Allow. From then on, whenever they are logged into that WordPress, the overlay is simply there, for 30 days at a time, renewing itself. This is the right choice for a client who will comment more than once.
Inviting by email suits someone with no WordPress account: they get a link that works for 30 days.
Revoking any of these takes effect immediately, not when the session expires.
What each person can do
A granted WordPress user keeps the weight of their WordPress role:
| Their role in WordPress | In feedback |
|---|---|
| Administrator, Editor | Comment, reply, react, resolve and delete anyone's comments |
| Author, Contributor, Subscriber, Customer, Shop manager | Comment, reply, react, delete their own |
| Invited by email (no WordPress account) | Comment, reply, react, delete their own |
WordPress stays the authority. Change someone's role there and it takes effect the next time they sign in.
Using the overlay
The toolbar can be dragged anywhere and folded away, and it remembers where you left it — useful when a cookie banner or chat bubble occupies the corner.
- + places a marker: press it, then click the spot.
- List shows every comment on the page you are on, numbered to match the markers.
- Eye hides all markers, for looking at the design as a visitor sees it.
- Tick shows or hides resolved comments.
Markers are anchored to the element, not to pixel coordinates, so they survive a layout change and follow the content at different window sizes. A marker whose element is genuinely gone — a slide that is not showing, a closed section — is drawn against the nearest visible ancestor and marked as approximate.
The overlay steps aside inside visual builders, so editing a page in Divi or Elementor is unaffected.
On your side
The Feedback tab lists comments grouped by page, filtered to open ones by default. Open on site takes you to the exact page and opens that thread. Resolving and deleting are here too, for the comments you are allowed to moderate.
New comments raise a notification if you have that type enabled.
Something missing or wrong here? Tell us.